Questions, Answered

Browse FAQs by category, or jump straight to your account & order journey.

Our Products

What is Thekua? +

Thekua is a traditional wheat and jaggery snack from Bihar, deeply rooted in Indian culture and famously used as prasad during Chhath Puja. ANORAA offers both baked and fried variants, crafted with pure desi ghee and no preservatives.

What variants of Thekua does ANORAA offer? +

We offer Thekua in fried, baked, jaggery (gur), Lite and gluten-free variants, each handcrafted in small batches and available in 200g, 400g and 900g packs (where offered). See our Thekua collection for the full, current range.

What is Nan Khatai? +

Nan Khatai is India's beloved melt-in-mouth shortbread with a long-standing heritage. ANORAA offers it in several variants, including Wheat Flour (Aata), Besan (Gram Flour), Gluten-Free, and Sugar-Free (Stevia). See our full Nan Khatai collection on the website for the complete, up-to-date range.

Are your products preservative-free? +

Absolutely. Every ANORAA product is made with zero preservatives, no palm oil, and no artificial colours or flavours. What you get is pure, clean-label goodness.

Do you use pure desi ghee? +

We never use palm oil or hydrogenated vegetable fats. Our traditional recipes use pure desi ghee; where a recipe uses rice bran oil instead, it is clearly listed in that product's ingredients.

Ingredients & Allergens

Does ANORAA offer gluten-free products? +

Yes. Selected products are formulated without wheat ingredients. Please review the complete ingredient and allergen information on the individual product page and package before consumption.

Does ANORAA offer products without added sugar? +

Selected products are formulated using stevia instead of added sugar. Please refer to the individual product label for the complete formulation and nutrition information.

What sweeteners do you use? +

We use natural jaggery (gur) in most Thekua variants for its flavour and traditional character - like any sweetener, it is still a source of sugars and calories. Our Sugar-Free Nan Khatai uses natural stevia. We avoid refined white sugar wherever possible.

Do any products contain nuts? +

Our Gluten-Free variants contain almond flour. If you have a nut allergy, please check the product label carefully before consuming.

Ordering & Payment

How do I place an order? +

Simply browse our shop, add items to your cart, fill in your delivery details, and pay securely via Razorpay. You will receive a confirmation once your order is placed.

What payment methods are accepted? +

We accept all major payment methods via Razorpay - UPI, Credit/Debit Cards, Net Banking, and popular wallets.

Can I modify or cancel my order? +

Please contact us within 2 hours of placing your order via WhatsApp (+91 95713 98711) or email (info@anoraa.co.in). Once dispatched, orders cannot be modified or cancelled.

Do you offer Cash on Delivery (COD)? +

Yes. Cash on Delivery is available on eligible orders alongside prepaid payment via Razorpay (UPI, cards, net banking and wallets). A small COD handling fee applies, shown at checkout before you place the order.

Shipping & Delivery

Where do you deliver? +

We deliver pan-India. Whether you are in a metro or a smaller town, we will get your order to you.

How long does delivery take? +

Orders are typically delivered within 3 to 7 business days depending on your location. You will receive tracking details once your order is dispatched.

What are the delivery charges? +

Delivery is charged at a flat ₹80. Orders above ₹800 qualify for free delivery.

Do you ship internationally? +

International shipping is not available yet, but we are working on it! NRI customers - stay tuned. In the meantime, feel free to reach out to us directly.

Storage & Shelf Life

How should I store ANORAA products? +

Store in an airtight container at room temperature, away from direct sunlight and moisture. Do not refrigerate.

What is the shelf life? +

Please refer to the best-before date printed on each package. Shelf life varies by product and batch.

Can I refrigerate the products? +

Refrigeration is not recommended as it can affect the texture. Room temperature storage in an airtight container is ideal.

Gifting & B2B

Do you offer corporate gifting? +

Yes! We create beautiful custom hampers for corporate gifting, festive occasions, and employee appreciation. Contact us via the Gifting section or WhatsApp for a personalised quote.

What is the minimum order for B2B? +

Minimum order quantities vary by product. Please fill out our B2B enquiry form or WhatsApp us at +91 95713 98711 and our team will get back to you within 24 hours.

Can I get custom packaging for bulk orders? +

Yes. We offer white-label and custom packaging solutions for bulk and corporate orders. Reach out to us to discuss your requirements.

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